Support
Email us at support@bilberrylab.com. We read every message and reply as soon as we can.
If you're in crisis, please don't wait for an email. Call your local emergency number or a crisis line now. Free helplines for most countries are listed at findahelpline.com.
Subscriptions
How do I cancel?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Rebloom. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel a subscription.
I bought Premium but it's not showing
Open Rebloom, go to the Premium screen and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe.
How do I get a refund?
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Your data
Where is my data stored?
Your streak, check-ins, journal, letters and reasons are stored only on your iPhone. There are no accounts, so we can't see or recover them.
How do I export or delete it?
In Rebloom, open Settings. You can export your data to a file or permanently erase everything with Delete all data. Deleting the app also removes its data from your device.
I got a new phone. Can I move my data?
If your iPhone backup or device transfer includes app data, Rebloom's data usually moves with it. You can also export your data before switching.
AI coach
Is the coach a therapist?
No. The coach is an AI that can help you think things through. It can make mistakes, and its replies are not medical or psychological advice.
What happens to my messages?
Only the messages you write in the coach chat are sent, with your consent, to generate a reply. They are not stored on our server and are not used to train AI models. Your conversation is kept on your device, and you can delete it at any time in Settings. Details are in the privacy policy.